{"id":64100,"date":"2023-08-07T15:11:33","date_gmt":"2023-08-07T14:11:33","guid":{"rendered":"https:\/\/kraken.travel\/?page_id=64100"},"modified":"2024-04-25T16:51:31","modified_gmt":"2024-04-25T15:51:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/kraken.travel\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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WE UNCOVER AMAZING OUTDOOR EXPERIENCES THE WORLD OVER, AND WORK WITH AMAZING LOCAL GUIDES AND HOSTS TO TURN THEM INTO HASSLE-FREE AND EASY-TO-BOOK ADVENTURES.<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FAQs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i><\/div>\n <\/div>WHAT IS KRAKEN?<\/span>\n <\/a>\n <\/div>\n
Kraken Travel is a curation of hand-picked sailing adventures from trusted independent sailing operators. Each operator lists their unique ocean-going adventure for you to browse and book online - from your smart phone, tablet or desktop.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>DO I NEED TO HAVE ANY SAILING EXPERIENCE?<\/span>\n <\/a>\n <\/div>\n

Generally, no \u2013 beginners are as welcome as experienced sailors on the majority of the trips we list. To be sure, read the description of your trip thoroughly; if particular sailing ability is required, it will be specified there.<\/p><\/div><\/div>\n <\/div>

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<\/i><\/div>\n <\/div>ARE KRAKEN SAILING TRIPS SUITABLE FOR SOLO TRAVELLERS?<\/span>\n <\/a>\n <\/div>\n
Generally, YES! Solo travellers may travel alone, but on arrival they become part of the crew. If a trip isn\u2019t suitable for solo travellers you\u2019ll find we will say so on the trip\u2019s listing page.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>WHERE DO I FIND DETAILS OF MY BOOKING?<\/span>\n <\/a>\n <\/div>\n
Once you\u2019ve booked your trip, we will email you your booking details immediately. If you haven\u2019t received your confirmation email, please contact us as soon as possible on\u00a0booking@kraken.travel.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>HOW DO I LEAVE A REVIEW?<\/span>\n <\/a>\n <\/div>\n
After you return from your trip we will send you a \u2018Feedback\u2019 email that you can respond to and rate your experience. The more reviews and feedback the better in today\u2019s sharing economy, where trust is practically a currency.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>HOW DO I GET THERE?<\/span>\n <\/a>\n <\/div>\n
Each trip listing gives advice on how to get to and from your adventure. Usually, any travel to and from the vessel is your responsibility; we\u2019ve teamed up with a global travel operator to make this easier for you. If you are unsure of anything regarding travel, please contact us to help you.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>WHAT DO I NEED TO WEAR?<\/span>\n <\/a>\n <\/div>\n
Each trip listing has a suggested kit list. This is a good starting point, but you are welcome to bring additional kit.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>WILL I BE ABLE TO BOOK MY TRIP CHEAPER IF I GO TO THE OPERATOR DIRECTLY?<\/span>\n <\/a>\n <\/div>\n
No, not at all. At the time you book you\u2019ll be paying the best price possible.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>WHAT ABOUT CURRENCY FLUCTUATIONS?<\/span>\n <\/a>\n <\/div>\n
Trips are priced in the operator\u2019s local currency and we charge you a conversion to that amount correct at the day of charging. See\u00a0Payments<\/a><\/strong>\u00a0for more details.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>CAN I BRING A HARD SUITCASE?<\/span>\n <\/a>\n <\/div>\n
Ideally not. Space on boats is always limited and you don\u2019t want to end up sharing you bunk with your suitcase! Soft luggage such as duffel bags and rucksacks are your best bet.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>DO I NEED SPECIALIST SAILING INSURANCE?<\/span>\n <\/a>\n <\/div>\n
Generally yes, but we recommend checking with your current travel insurer. We can also direct you to appropriate insurers who will be able to provide the right cover. Contact us for our recommendations.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>CAN I CANCEL A BOOKING?<\/span>\n <\/a>\n <\/div>\n
Each sailing operator has its own cancellation and refund rules. Please see our\u00a0Deposit and Cancellation policy<\/a><\/strong>\u00a0for further details.<\/div><\/div><\/div>\n <\/div>
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<\/i><\/div>\n <\/div>HOW CAN I PAY FOR MY BOOKING?<\/span>\n <\/a>\n <\/div>\n
We accept Visa, MasterCard and American Express as well as direct bank transfer.<\/div><\/div><\/div>\n <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Still have questions?<\/strong><\/p>\n

No problem! Don\u2019t hesitate to contact us with your queries, comments or feedback at +44 2080 128209<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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