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This policy sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us.

1. Kraken Ventures Limited 

Kraken Ventures Limited is a company registered in England and Wales with the company registration number 08504691 (‘Kraken’).

2. Personal data collected from you

2.1 your name;
2.2 your geographical address;
2.3 your phone number; and
2.4 your email address,
(collectively, ‘Your Personal Data’).

We do not ever store any financial information from you. If you have provided us with the personal data of another person (‘Third Party Personal Data’), you confirm that they consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above or elsewhere) for which their personal data will be processed. For the avoidance of doubt, the defined term Your Personal Data shall be deemed to include Third Party Personal Data in these terms.

3. Uses made of your personal data

3.1 The security of Your Personal Data is very important to us and we shall use our reasonable endeavors to ensure that it is kept safe and confidential.

3.2 We will use Your Personal Data that you provide to us:

3.2.1 to enable us to provide the services relevant to you, including disclosure to sellers on the Site whom you make bookings with;

3.2.2 to alert you to any product and service changes and updated information; and

3.2.3 for administration and marketing purposes.

3.3 In the event you do not wish for us to use Your Personal Data for administration and marketing purposes, or change the frequency of your notifications, please either:

Click on the ‘Unsubscribe’ link in the emails we have sent you (if any); or

Contact us by emailing [email protected] and advising us of your intention to be removed from our marketing database.

4. Retention of your personal data

4.1 We take appropriate measures to ensure that any personal data are kept secure and are kept for only so long as is necessary for the purpose for which they are used.

4.2 If your personal details change or if you have any queries about how we use Your Personal Data, please notify us by emailing at [email protected]

4.3 We update Your Personal Data within five (5) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

4.4 We will retain your information for as long as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your rights

5.1 You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected. If you wish to contact us for these purposes, please notify us by emailing [email protected]

5.2 www.kraken.travel (our ‘Website’) or any designated unique resource locator may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. Disclosure of your information

6.1 We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We may disclose Your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (where applicable), unless we have received your express request not to do so.

6.2 We may disclose Your Personal Data to third parties:

6.2.1 in the event that we sell or buy any business or assets, in which case we may disclose Your Personal Data to the prospective seller or buyer (the disclosure of which shall be made under non-disclosure agreements) of such business or assets; or

6.2.2 if Kraken Ventures Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets in which case you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; or

6.2.3 if we are under a duty to disclose or share Your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

6.2.4 Service providers. We employ a third party credit card processor to handle financial transactions on the site as well as a third party emailing marketing software. Kraken selects its third party partners with care but does not have any ongoing control over the privacy practices of such third parties. Product is shipped from the third party vendor and is not done under the auspices of this site. These companies are authorized to use your personal information only as necessary to provide these services to us.

7. Cookies and IP addresses

7.1 We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our Website. Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your choices in the Website. We do not tie the information gathered by cookies to Your Personal Data.

7.2 If you would like to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. If you would like to stop cookies being stored on your computer in the future, please refer to your browser manufacturer’s instructions by clicking ‘Help’ in your browser menu. Further information about deleting or controlling cookies is available at www.aboutcookies.org.

7.3 Please note that when you visit our site, we may also log your IP address, a unique identifier for your computer or other access device. We do not tie the IP address to Your Personal Data.

7.4 The use of cookies by our partners, affiliates, tracking utility company, service providers is covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, and allow us to market our services and products to you accordingly.

8. Additional information

8.1 Public comments/Blogs.

If you post a review or public comment on this Website, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Data you choose to submit in these forums. To request removal of your personal data from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

8.2 Social Media Widgets.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

8.3 Behavioral Targeting / Re-Targeting.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by emailing us here [email protected] Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

9. Changes to our privacy policy

9.1 We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to this Privacy Policy document in the future will be made available to you on our Website on our updated privacy policy page. We will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.

9.2 If we decide to change our privacy policy, we will post those changes on our Website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

10. Contact details

Please direct any queries about this Privacy Policy by email to: [email protected]

Updated: 18.05.2018

Tracking

We use Google analytics to track what areas of the site our users use. All of this tracking is anonymous and we delete the data after 48 days.

If you would not like to be tracked please install the chrome analytics disabling plugin.

We track what users to do help improve user experience.

Contacting us

When filling out our contact form your details will be emailed to one of the team. We will use the details to respond to your enquiry. If you would like these details removed please email or call us.

Booking with us or joining mailing list

When booking with us we store some of your personal data on our system.

This is stored on our secure, encrypted server and is only accessed by staff internally.

When you make a booking we will disclose your personal data to the operator who is providing the voyage. By making a booking you agree to this. We are not responsible for the operator’s treatment of your data.

All data is kept for statistics and is backed up nightly.

If you would like your data to be removed please contact us and we will delete all your personal data – data stored in backups will be removed after 14 days due to our backup cycle.

Updated: 20.05.2019