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Privacy Policy
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
6. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us.
Hello & welcome!
The past year and a half has been very challenging for the travel industry – with lockdowns, travel restrictions and border rules constantly changing. The team at Kraken have been working hard to stay on top of the latest updates which allows us to guide our travellers through every step of their upcoming journey.
By signing up, we will keep you updated with top destinations, travel tips, latest restrictions and of course, travel inspiration for your next sailing holiday with Kraken.
We would also like you to make you aware that although there are currently restrictions in place, you can rest assured that booking your next holiday does not need to be put on hold in fear of loosing money should rules change further and restrictions enhanced. We are taking sound travel advice from both UK Foreign & Commonwealth Office (FCO) and World Health Organisation (WHO) which allows us to be well prepared for any upcoming changes.
If your trip is cancelled by ourselves or the operator, you’ll be offered the following a) transfer your booking to another departure free of charge b) receive a Kraken Travel voucher to the full value of monies, or c) a full cash refund.
Along with us being quite pedantic about keeping our guests safe, you will also soon pick up that we are complete ocean junkies and simply cannot get enough of it, so we have some pretty amazing stories to tell!
Sign up now so you can start planning your next travel holiday without any anxiety or fear.
Fair winds,
Mike & Henry


Testimonials
"I absolutely love receiving my weekly mail from the team at Kraken. There is nothing better about reading uplifting and sometimes nail-biting sailing stories from people who live for adventure and nature. I even managed to score a nice discount on a trip my husband and I took last year."
Paige Langton